When it has to happen it can be a frustrating process to go through, but it happens to all of us at some point: the need to add or replace one or more key project resources on a highly visible or mission critical project in midstream.  And we all know that how we handle this process on our project and with the customer can mean the difference between success and failure on the engagement.

Resources can need to be replaced for a number of reasons.  Maybe an employee left the company to accept a job with a competitor. Perhaps a key project resource was needed quickly on a new project.  It may be a case where an employee was let go from either the company or possibly just the current project due to performance issues. Whatever the reason, leadership is now faced with the critical task of finding a suitable replacement quickly, gaining customer acceptance, and getting the new resource up to speed and productive as quickly as possible so the progress on the project isn’t hindered and so the project customer continues to see seamless delivery.

For the full article, go here....