Let’s face it – things rarely go perfectly on our project engagements. Even when we think things are moving along smoothly, we sometimes find out that there is an issue causing a certain amount of unrest with our project client. How we find out can vary enormously – it can be an email to the project manager …that’s the preferred way. It can be a discussion on a project status call – that’s appropriate. It can be a customer showing up at your office. And, worst of all, it can be a customer call to your senior management…possibly even your CEO. We really don’t want any of these things to happen…but they can and will from time to time…we just never want it to get to the point of contacting the CEO.
In this three-part series I want to look at several things we can do to improve customer relations throughout the project life cycle to keep things fresh with the customer, keep them well-engaged and happy, and most of all to improve relations with the customer so at the end of the engagement they walk away with a feeling that you went above and beyond the call of duty for them while handling their project.
In this three-part series I want to look at several things we can do to improve customer relations throughout the project life cycle to keep things fresh with the customer, keep them well-engaged and happy, and most of all to improve relations with the customer so at the end of the engagement they walk away with a feeling that you went above and beyond the call of duty for them while handling their project.
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