Change management. Scope management. Change orders. Not always among the most fun or interesting tasks that a project manager involves himself with on the projects he is leading. Of course there is always the feather in the cap you get by bringing in new revenue from a newly identified change order. But if it comes as a surprise to the customer or requires negotiations or lengthy discussions and any finger pointing over mis-documented, mis-interpreted or omitted requirements then it can be very painful and even cause customer satisfaction issues. That is certainly not what we want...
Author: Brad Egeland