In Part 1 of this five part series on improving your PMO process, we looked at learning lessons. Understanding what we’ve done wrong and right and taking the good practices forward and avoiding repeating the bad behaviors and processes is critical for building a good project management practice.
In this Part 2, we’ll discuss reaching out to past clients for feedback on our own abilities to lead their projects. This works for large organizations with project managers or a project management office with established processes and methodologies as well as for individual consultants – we all want to know what our clients think of us. We may be afraid to ask sometimes, but just like using lessons learned sessions, the client’s opinion matters so much and can only help us to be better project managers and consultants on our future engagements.
In this Part 2, we’ll discuss reaching out to past clients for feedback on our own abilities to lead their projects. This works for large organizations with project managers or a project management office with established processes and methodologies as well as for individual consultants – we all want to know what our clients think of us. We may be afraid to ask sometimes, but just like using lessons learned sessions, the client’s opinion matters so much and can only help us to be better project managers and consultants on our future engagements.
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