#PMP #PPM #project #Agile #cybersecurity #cryptocurrency #ai #SAFe #zerotrust #virtual #mindmap #remote #scaledagile #machinelearning
  • Welcome
  • Contact
  • Resume
  • Expertise
  • Blog
  • Books / White Papers
  • Software / Service Reviews
  • Mentoring Contact Form
  • This Week in PM
  • PM Video Series
  • Awards/Recognition
  • Templates & Downloads
  • Clients
  • Professional Services
  • Past Survey Results

5 Ways to be Everything to Your Project Client

11/9/2021

0 Comments

 
You’ve been handed a project for an important customer to your organization. Project managers are necessary – but also sometimes looked at by a project customer as an expensive, necessary (maybe) evil. So be careful – you may be treading on thin waters from the beginning. Figure out your place and how the customer perceives your role. Figure out what they want to see and hear from you each week. Usually, you can get that well defined during a project kickoff session but not always – and things can change along the way depending on how the project is proceeding… good or bad.

For me, I’ve found several ways to help the project along in tight situations and increase customer satisfaction.

1. Save them money
​

Every customer loves keeping some of their money. Big dollar projects often get charged out at high rates.  So look for ways to either stay well within budget or even charge fewer hours to the project. I led one large tech project for Texas Health and Human Services to implement a new software solution and they decided they weren’t a fan of project management charges. They considered the $150/hour charged by the professional services organization I was working for to be unnecessary. It wasn’t – it was necessary – but they were the customer, and they were a bit nervous about the budget. So I managed from afar and skipped a couple of onsite visits – saving them thousands of dollars overall. Suddenly, they decided they liked me and they went from nervous to feeling comfortable and satisfied. The project ended successfully, and we received more business from that government agency. It was a win-win.
Read the full article...
0 Comments



Leave a Reply.

    Author:

    Picture

    Brad Egeland


    Named the "#1 Provider of Project Management Content in the World," Brad Egeland has over 25 years of professional IT experience as a developer, manager, project manager, consultant and author.  He has written more than 8,000 expert online articles, eBooks, white papers and video articles for clients worldwide.  If you want Brad to write for your site, contact him. Want your content on this blog and promoted? Contact him. Looking for advice/menoring? Contact him.

    Picture
    Picture
    Picture
    Picture
    Picture

    RSS Feed

    Archives

    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012
    January 2012
    December 2011
    November 2011
    October 2011
    September 2011
    August 2011
    July 2011
    June 2011
    May 2011
    March 2011
    January 2011
    December 2010
    November 2010
    October 2010
    September 2010
    August 2010
    June 2010
    May 2010
    April 2010
    March 2010
    November 2009

    RSS Feed

Powered by Create your own unique website with customizable templates.