Comindware Tracker offers organizations looking for an IT help desk solution great flexibility in a marketplace where that is usually not the case.  This is because Comindware is built on the extremely flexible ElasticData technology which we’ve discussed here before.  Indeed, ElasticData is a far more flexible data management foundation for modern web-based applications than other offerings on the market. ElasticData provides breakthrough flexibility for designing and customizing your business workflow processes. And unlike other solutions, it also allows you to change and immediately deploy new processes on-the-fly. So instead of changing your processes to accommodate someone else’s idea of a help desk solution, you can adapt Comindware to support your ideal processes.

Analyzing IT Help Desk Performance

Comindware Tracker offers customizable reporting Dashboards and Widgets, providing real-time and historical status reporting and metrics such as:

• Number of incoming, active, and resolved requests over defined time periods
• Percentage of requests resolved
• Number of requests processed per person along with average resolution period, outcome, etc.
• Average resolution time
• And many more

For more information about the Comindware suite of products contact Comindware or you can try it out yourself.  Visit their site to try it for 30 days.

We’ve discussed other benefits of using the Comindware suite of products.  One we haven’t talked about yet is it’s IT Help Desk Solution.  The IT Help Desk Solution in Comindware Tracker is designed to help an organization simplify processing and management of daily IT help desk incidents. With its standards-based workflow process management templates, forms, lists, and reporting dashboards, you get a very robust IT help desk management system that is ready to use and easily customizable to your organization’s needs.

With Comindware Tracker you can:

• Automate and streamline handling of IT help desk requests with automated request routing, prioritization, and escalation
• Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management
• Resolve issues efficiently with its integrated collaboration features (comments, discussions, document/file management, links, etc.)
• Use its graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to the organization’s true needs
• Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk activities
• Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep technology
• Track processing of each request and view its complete history
• Manage inventory, catalogs, supplier lists, and an internal knowledgebase

For more information about the Comindware suite of products contact Comindware or you can try it out yourself.  Visit their site to try it for 30 days.

By Vaughn Thurman

“And there is a chance that everything we did was incorrect, but stasis is itself criminal for those with the means to move, and the means to weave communion between people.”
― Dave Eggers, You Shall Know Our Velocity!

Velocity is Victory!  At first that simple phrase might look like just that – a simple phrase.  But please pause a bit before you dismiss this away so lightly.  Allow me to elaborate on why I think this phrase is actually a transformational thought that many organizations urgently need to embrace.

In several recent conversations with potential clients, they have reported the current status of their effort to find a technology solution for boosting their productivity and organization as “we are looking for something internally”.  That makes sense if; you work within a large company or organization and someone else may have already bought or developed a solution to your problem enabling you to borrow a solution and some localized in-house expertise, or you have a very well defined problem and a sure-fire development team with open cycles to tailor some in-house solution to your needs – quickly.  But these three reports have come in four, nine, and eighteen months after these same potential clients began looking for a solution.  Really!?  Still looking around?

When I was a few years younger Lee Iacocca used to walk across American Television screens pitching Chrysler’s new automotive products with a signature line of “Lead, Follow, or Get Out Of The Way”.  But this is more than a punchy line, it is an axiom of inevitable truth, especially today.  Government Agencies fight for the position of control over various missions so as to avoid being found redundant finding their budgets at the hands of the pruner’s shears.  Product based companies are finding their advantages more and more short lived in a world of innovation.  Service organizations find their competitors using automation to enable a more tailored and polished customer experience, and even local or regional businesses find the swathe of emerging competitors in an increasingly global economy to be ever increasing their abilities to compete from afar.  If you see a need or an opportunity, increasingly it is the fast that will displace the established so get moving!

JobTraQ is focused on enabling business experts to quickly direct or self-deploy complete systems of assignment in 5 days to 5 weeks, and move on, attending to the next curve in the road from a position of leadership.  This kind of rapid empowerment is in the interest of business units and forward thinking IT teams and decreases the greater risk we face in this world, that of being left behind while we try to avoid the fuel burn necessitated by a press on the accelerator.  That press of the accelerator will be done though, either to establish leadership, or to attempt to follow.

Some confuse velocity with a lack of planning, when in fact it is the momentum of prior planning that enables organizations to mature to the point where they even recognize the need for a system of assignment, metrics, and the acceleration of execution.  While choices to accelerate need to be made wisely, ensuring that a leap into the first position does not place your car on the outside lane coming into a tight turn.  This is why it is so important to select an open and agile solution.  You need to be able to count on a responsive system allowing you to make rapid changes so that you can continuously adjust your course.  Modern business is no straightaway!  Likewise you need to be sure that the road ahead is clear and open, so that you are not locked in.

A thorough examination of JobTraQ will prove out that the solution is open, agile, fast, and safe, but where the decision remains to be made is whether or not to go forward.  Keep in mind, Velocity is Victory!

JobTraQ delivers astounding velocity with the road gripping agility needed to keep you ahead of your competition.  So what is the source of delay?  Often it is fear of the unknown, fear of failure, fear of making the wrong decision, or the fear of being made less important, simply put – it is usually fear. And as the old Rush song says “If you choose not to decide, you still have made a choice”.  In my experience, that choice towards inaction typically leads to just that, and in most cases nothing substantial has occurred in six, twelve and eighteen months, and in this day and age you will most certainly be working to catch up when the velocity of others has overtaken you by surprise.

If you have any thoughts or examples to add, your comments are welcome below.  If you are ready to move ahead or need more information about JobTraQ, please contact our sales team or request a demo.

Comindware Tracker offers an Office Management Solution that is basically designed to help streamline the processing and management of your regular daily office management tasks in your organization.  These can be the day in and day out tasks like expense report handling, purchase request processing, fulfillment of employee travel requests and much more. With workflow process management templates, forms, lists, and reporting dashboards based on pre-established workflow management standards, you get an office workflow management system that is ready to use and easily customizable to your needs.

Comindware Tracker gives you the ability to perform the following critical tasks to make workflow management easier, more meaningful and to provide better information to the organization as a whole…

• Track real-time status of any work item and view its complete history
• Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize office management workflow processes and forms to your exact needs – and this requires no IT programming
• Access real-time status reports, reporting dashboards, and advanced analytics to check on the status of work items and identify areas to enact workflow process improvements
• Track processing of nearly any kind of office management item and automatically generate tasks for each step of the workflow process via exclusive ConnectStep technology
• Streamline common office management tasks with standards-based workflow processes, workflow automation, and integrated task management
• Expedite workflows with integrated collaboration features for comments, discussions, document/file management, links etc.

For more information about the Comindware and it’s full suite of products contact Comindware or you can try it out yourself.  Visit their site to try it for 30 days.

Comindware appropriately promotes itself as an extremely flexible workflow automation software solution.  I’ve tried it…it definitely is.  With Comindware Tracker and Comindware Task Management the product line delivers what many of its customers consider to be a breakthrough in collaborative work management software. Together, they enable users to automate collaborative workflow processes, streamline issue tracking in the organization, and manage tasks so efficiently that users are reporting up to a 30-50% reduction in costs and time. And they actually know what’s going on with their workflows and tasks.

At the core of this time and cost savings – and overall efficiency, is Comindware’s dedication to flexibility. Comindware process management software is built on its extremely flexible ElasticData technology. This technology enables users to automate and change workflow processes for just about anything they want to monitor in the organization – documents approvals, meeting items, project tasks, change requests, and help desk tickets just to name a few.  Finally, a web-based workflow management system that adjusts to you – not the other way around.

For more information about the Comindware suite of products contact Comindware or you can try it out yourself.  Visit their site to try it for 30 days.

I’ve been working my way around the Comindware product features over the past couple of weeks as I try to wrap my hands and head around it’s capabilities and meaning to the project management world I exist in and write about.  Workflow management has not been a real familiar arena for me, but I’m finding this product to be interesting and very full-featured…as well as relevant to the clients I work with and the information I write about on a regular basis.

Comindware offers Comindware Tracker, which is a web-based workflow management and issue tracking system with integrated task management and collaboration features. With Comindware workflow management software, I’ve found that you really have a flexible system where multiple teams and departments can perform the following relevant and useful tasks:

• issue tracking
• the designing and automation of workflow processes
• the ability to collaborate via centralized discussions, file sharing and versioning
• the ability to automatically generate next-step tasks at each process step (a feature I mentioned in an earlier article on Comindware)
• the organization and management of tasks, sub-tasks, and projects
• the ability to keep track of everything with flexible notifications and reporting features

Comindware Tracker can provide you and your organization with secure collaborative workspaces for organizing, automating, and managing nearly any kind of business activity you need on a regular basis – from software bug tracking and IT help desk incidents to requests, claims, and beyond.  You truly can streamline execution and get better visibility of what’s going on in and around these tasks in your organization – and all of this can happen from one single tool – one single issue tracking system featuring breakthrough flexibility for adapting to your specific workflow management requirements.

For more information about the Comindware suite of products contact Comindware or you can try it out yourself.  Visit their site to try it for 30 days.