Lessons learned. In theory, it sounds like a great tool for increasing project success going forward. You gather everyone together at the end of the project and discuss what was good, what was bad, and what could have or should have been done differently. You examine the bumps along the way – trying to remember details back 3 months, 6 months, and sometimes maybe 2 years to examine incidents of issues and risks and how things were handled. And if it was a tough project, sitting across the table from a critical customer or across the phone line from a critical customer can be a tough cross to bear for the project manager and team...
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