In honor of this a-bit-more-pizza, I’d like to consider what we can be doing to offer our project customers “a bit more” and maybe even free, if possible, that will make that project experience more memorable, more successful and more repeatable. Let’s consider the following thoughts I’ve put together.
Take advantage of in-project lessons learned sessions. Since lessons learned sessions are hard to coordinate at the end of the project as team members and project customer subject matter experts (SMEs) and their team members are moving on to other things and other projects, I prefer to schedule multiple lessons learned sessions during the current project – usually coinciding with a big deliverable handoff. Surveys have found that 57% of all project managers are conducing lessons learned sessions either never or less than 10% of the time. A good lessons learned session just may be the right time to ask a client what they’ve learned about their needs and is there anything missing.