Designed with the business-critical nature of Comindware products in mind, Comindware Advantage provides world class, value-added support services. Coupled with upgrade protection that lasts for the whole duration of the Comindware Advantage contract, this program is a cost-effective way to maintain your Comindware-based infrastructure in top shape at all times. Included into your initial purchase of any Comindware product, Comindware Advantage program offers:
- Direct contact with a world-class in-house support team trained to address whatever issues or questions you have to throw at it. When in doubt about literally anything Comindware-related, make sure to check out our online resources and contact our support team to get the assistance you need;
- Faster response times to critical issues. If you indicate it that the issue is critical for you when contacting us, it will be treated with the top priority so we can get you up and running in no time. We are serious about exceeding our Customers’ expectations in any situation;
- Helping Customers meet their internal and regulatory process requirements and service level agreements (SLA). While our products are designed to optimize business processes and environments in the first place, we are taking this approach to the next level by helping you determine the best Comindware infrastructure approach and backing you in case something goes wrong. You can count on us to compliment your business continuity strategy related to Comindware products’ usage in your company.