How much do we need our customer to be involved in the project management process? How much involvement do we want them to have as we are designing and developing their critical product that is due to roll-out to end users or the general public in twelve months from now?
In the back of every frustrated project managers mind is the answer, “Not at all!” Come on….don’t we all dream of the hands-off customer who tells us what they want and then leaves us alone to do our job for the next few months, only coming back into the picture to test or approve that product, signoff on the project, pay us and then let us move on to our next engagement? Wouldn’t that be so easy? Well, yes…but...
In the back of every frustrated project managers mind is the answer, “Not at all!” Come on….don’t we all dream of the hands-off customer who tells us what they want and then leaves us alone to do our job for the next few months, only coming back into the picture to test or approve that product, signoff on the project, pay us and then let us move on to our next engagement? Wouldn’t that be so easy? Well, yes…but...
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