I can’t say personally that I have always viewed project management as a customer service oriented career path. I saw it as a more methodical, mechanical process of managing schedules, tasks, and team members and reporting…oh yes…lots of reporting…of project status to anyone and everyone who mattered.
The reality of it though, is that it truly is very customer service oriented. And I am glad that it is…even though I didn’t really see myself as a customer service type person. Am I really nice enough and tolerant enough to be that type of person? Well, I guess 20+ years in the field says that yes, I am. But at least we don’t have to take too much abuse…its not that type of customer service. But it is about making the customer happy and keeping them that way…because that is a key element to project success.
The reality of it though, is that it truly is very customer service oriented. And I am glad that it is…even though I didn’t really see myself as a customer service type person. Am I really nice enough and tolerant enough to be that type of person? Well, I guess 20+ years in the field says that yes, I am. But at least we don’t have to take too much abuse…its not that type of customer service. But it is about making the customer happy and keeping them that way…because that is a key element to project success.
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