Delivering on the project is great. On time delivery, on budget delivery. Fantastic. Delivering exactly what your client asked for? Pretty nice. Delivering exactly what your client needs? Even better. Some clients expect more than we are planning to deliver. Some expect less. Setting those expectations properly out of the gate is a challenge and an art form. And it’s something that every good project manager needs to be able to guide his team to do….no matter what the project customer says or expects.
The expectation gap is more the result of a failure to communicate than it is of anything else, and this lack of communication starts at the beginning of a project and extends all the way to the end. This definitely does not have to be the case. It is the project manager’s job to utilize effective and efficient communication to sort out customers needs and to appropriately set customer expectations and team expectations early in the project to ensure the end goals are correct, are attainable, and are what the project customer actually wants and needs. Let’s look into this a bit deeper…
The expectation gap is more the result of a failure to communicate than it is of anything else, and this lack of communication starts at the beginning of a project and extends all the way to the end. This definitely does not have to be the case. It is the project manager’s job to utilize effective and efficient communication to sort out customers needs and to appropriately set customer expectations and team expectations early in the project to ensure the end goals are correct, are attainable, and are what the project customer actually wants and needs. Let’s look into this a bit deeper…
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