Full disclosure. Complete transparency. Effective and efficient collaboration with team and customer throughout the project. That third one sounds about right. But what about the first two? Full disclosure on everything to the team and customer? Team… probably without a doubt. To the customer… yes, but sometimes in due time depending on the issue. Complete transparency to the customer? Good question…again… it may depend on the issue, but within due time… yes, complete transparency should probably happen. Can you think of situations where this would not be the case? Immediately? Over a couple of hours or a couple of days? Not at all in some cases? Think about it while I walk us through some thoughts on these topics...
Author: Brad Egeland