So back to flexibility. Ok, I wasn't before...in general...and now I finally am. Are project managers flexible in general? I'd like to think so. We manage diverse projects against often ever-changing scopes of work. We manage diverse teams who may be located around the world. And we manage diverse customers who want what they want and not necessarily the pre-packaged methodology and processes that we - or our organizations - have set forth as "the way we do things around here." Meaning if that really isn't how your customer wants you to do things then maybe - just maybe - you should think about tweaking the process to be more in line with what they want and need from you. And that is what I want to address here – both for PMs and for their organizations.