Comindware Advantage package summary
Comindware currently offering one uniform services package that includes 8 hours of service Monday through Friday, 10AM-6PM EST, via email, chat and phone with one of their dedicated support professionals. In case of a business-critical issue, the first response to your support case will be made by an engineer within 2 business hours. The package also includes upgrade protection for the term of the contract so you will not have to pay for the upgrades of the products you purchased if a new version becomes available.
The first year of Comindware Advantage service is included in your original purchase of any Comindware product license. Right before the contract runs out, Comindware will offer you the option to extend it further to maintain all of your current privileges. The Comindware Advantage subscription extension is also a subject to their volume discounts that scale with the number of licenses you acquire.
A comparison table of what Comindware Advantage can provide you vs. the other levels of available service can be reviewed here.
For more information about the Comindware suite of products contact Comindware or you can try it out yourself. Visit their site to try it for 30 days.