Project managers must be communicators, decision makers, organized thinkers, taskmasters, and sometimes hands-on technical experts. But negotiators, too? Oh yes…and it happens all the time. So often we’re probably not even aware of all the situations as they occur.
From my experience over the years, some key reasons project managers are forced into the role of negotiator include:
From my experience over the years, some key reasons project managers are forced into the role of negotiator include:
- Customer request for a different resource or skill set
- Functionality planned for a later phase but suddenly needed now
- Out of scope work that has to happen ASAP
- Change order that the customer is pushing back on
- Key resource needed for the project from an internal department
- Budget vs. timeline conflicts
- Additional funding needed – either internally or from the customer
- And many, many more…
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