Expectations are set. The project is underway. You’re looking to deliver the project as anticipated – meeting all requirements and handing over an end solution that meets your customer’s end users’ needs and expectations and meshes with their business processes. On time, on budget and with a satisfied customer signing off on the final invoice and project acceptance. That’s what it’s all about, right? Well, yes. And that’s not a bad thing to aspire to, given so many projects fail to some degree. So yes, deliver away – meet expectations.
But what if we could go beyond, go that extra mile for the customer or for the project without missing milestones or costing significant extra dollars and blowing the budget. What if we could create a lasting impression on our customer that might reap benefits in the way of future projects or good references to other potential clients without gold plating the solution we’re providing?
But what if we could go beyond, go that extra mile for the customer or for the project without missing milestones or costing significant extra dollars and blowing the budget. What if we could create a lasting impression on our customer that might reap benefits in the way of future projects or good references to other potential clients without gold plating the solution we’re providing?
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