You would think this would be a no-brainer. You would think this would be a logical step in the process. But, in reality, do we have our team and peers review all project deliverables? No. If you're already doing this then I tip my hat to you. In reality, we often are pressed for time and resources and trust our very experienced staff have looked over the output they are producing at least twice. But that isn't always the case. If you save yourself from sending out even one project deliverable full of errors to the project client, then it will be money well spent to have your team review all project deliverables that are handed over. Customer confidence and satisfaction is priceless and is hard to win...but even harder to win back...
Author: Brad Egeland