Resolving internal project team conflict is one thing. Project managers hate to face it - whether it is their own disagreement of head bashing with a project staff member or two or more team members in conflict with each other. Either way, it's messy and must be handled as quickly and seamlessly as possible so as not to disrupt the project's forward momentum and it is the project manager's responsibility to take that action. Once the project customer senses there is an issue, then customer confidence and satisfaction can take a nose-dive. He or she becomes concerned about team cohesiveness and communication as well as the project delivery team's ability to be successful on the project.
Now consider a conflict between the customer delivery team and the project customer. This conflict is bigger and can't be kept from the customer because it involves them and can very quickly cause issues with the sponsor's perception of the delivery team and their level of satisfaction with the project and delivery team performance...
Now consider a conflict between the customer delivery team and the project customer. This conflict is bigger and can't be kept from the customer because it involves them and can very quickly cause issues with the sponsor's perception of the delivery team and their level of satisfaction with the project and delivery team performance...
