We hope and pray that things will always go smoothly on our creative projects. Big egos often prevail, especially on creative projects because of their nature. The project manager overseeing the team is often less of a resource manager and more of a “facilitator of forward progress". In the matrix organization or professional services type environment where resources are “borrowed” for each project, the hope is that the real “resource management” is left to the team member's direct report managers. That's where the performance reviews happen, the training happens, the career advancement happens and, hopefully, the conflict resolution happens....
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