Senior management’s interests or the customer’s needs. We hope that they aren’t in conflict, but sometimes they are. Yes, senior management wants us to have satisfied project customers, but they’re top priority at the end of the day is often to be as profitable as we can possibly be. Overall, the best way to get there – usually – is by making sure our customers are happy. So, I like to start there.
I often find myself as a project manager putting the customer first because they're paying the bills and they are the individuals that I am working with on a daily basis. They are the ones I’m providing status reports to and leading my team on long-term engagements for. They are my client. For the immediate future, they are my boss, in a way. That’s how I usually try to look at it and it may be why my customer’s usually really like the way I manage projects for them. But acting in this manner without truly understanding what your senior management needs from the engagement can frustrate them and you really want to avoid that...
I often find myself as a project manager putting the customer first because they're paying the bills and they are the individuals that I am working with on a daily basis. They are the ones I’m providing status reports to and leading my team on long-term engagements for. They are my client. For the immediate future, they are my boss, in a way. That’s how I usually try to look at it and it may be why my customer’s usually really like the way I manage projects for them. But acting in this manner without truly understanding what your senior management needs from the engagement can frustrate them and you really want to avoid that...
RSS Feed
