The best and most successful projects usually require a top notch team collaborating on all cylinders throughout the engagement. Complete project success is difficult enough to achieve – the last thing the project manager needs is a team in conflict with each other. Performance will always suffer in a situation like that, therefore resolution... and I mean swift resolution... is a must.
What do you do? Let's consider this proposed five step approach to investigation, stabilising and moving forward with teams, conflicts and conflict management during a complex project engagement.
Five step approach to conflict management
Identify the conflict source or sources. First, the project manager must determine where the conflict or issue is originating if it is not abundantly obvious. This usually won't take long, but if only a performance issue is noted, then it may take some investigation to find the real root cause so that you can discuss the problem at length and find out what is holding the project back. The fix may be simple or it may be a more complicated team related problem such as what we are discussing here in this article...
What do you do? Let's consider this proposed five step approach to investigation, stabilising and moving forward with teams, conflicts and conflict management during a complex project engagement.
Five step approach to conflict management
Identify the conflict source or sources. First, the project manager must determine where the conflict or issue is originating if it is not abundantly obvious. This usually won't take long, but if only a performance issue is noted, then it may take some investigation to find the real root cause so that you can discuss the problem at length and find out what is holding the project back. The fix may be simple or it may be a more complicated team related problem such as what we are discussing here in this article...
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