Unquestionably, the project manager must be a negotiator from time to time. From little things like give and take on formatting a report to big things like swapping around key phases of the design of the project solution due to changing availability of critical resources on the project delivery team. It’s part of the job. Sometimes we’re doing it without even realizing it and at other times we’re doing it in order to save the entire project from being canceled or postponed. Let’s take a look at reasons the need to negotiate may arise on an IT project.
- Customer request for new functionality
- Customer request for a different resource or skill set
- User acceptance testing prep and assistance
- Customer training
- Budget issue vs. timeline issue
- Functionality needed earlier or later than planned
- Data management issues
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