“A workflow management system is a computer system that manages and defines a series of tasks within an organization to produce a final outcome or outcomes. Workflow management systems allow the user to define different workflows for different types of jobs or processes.”
Blah, blah, blah. Sounds mundane and it is. Let’s consider what we should be able to expect now, in 2012, from workflow management software. It should be web-based. It should be easy to use. It should be full-featured, with detailed reporting capabilities. It should be able to track and manage issues on your projects. It should allow for team collaboration. It should have integrated task management to keep tabs on the efforts going on within your project and organization. In my opinion, it should be something like Comindware Tracker.
Comindware Tracker is a cutting edge workflow management and issue tracking system that integrates task management and provides the collaboration features that managers and project managers need on detailed work engagements. Does it work? Yes. I downloaded the free trial and tested it out on a recent consulting engagement for a remote client of mine. I was able to track issues efficiently and smoothy, I was able to assign and monitor tasks and progress and my team was able to easily collaborate with me and with each other even though we were geographically dispersed across the US. Through the collaborations features – which we found especially useful - we were able to easily share files and conduct discussions thus speeding decision-making efforts, deliverable reviews and approval efforts, and the review and proactive efforts on the ongoing issues on the project.
I highly recommend Comindware, but if you’re not convinced, try it for 30 days.