We all hope that customer expectations have been accurately set coming out of the sales process. Ideally, the customer will have a draft project schedule in hand, a budget (i.e., contract/price), Statement of Work (SOW), and hopefully their own list of business processes and high-level requirements that they’ve shared with sales to get to this point of the project – deal signed and complete and ready for Kickoff.
Often a customer will say “we need this project completed in ‘x’ number of weeks.” You want to accommodate the customer as much as possible. After all, they are the customer and they’re paying for it. But it’s a dangerous trap to fall into when you agree to any sort of customer proposed timeline before you have a detailed understanding of the customer’s affected business processes, the requirements of the project and the resources for the project...
Often a customer will say “we need this project completed in ‘x’ number of weeks.” You want to accommodate the customer as much as possible. After all, they are the customer and they’re paying for it. But it’s a dangerous trap to fall into when you agree to any sort of customer proposed timeline before you have a detailed understanding of the customer’s affected business processes, the requirements of the project and the resources for the project...
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