When you are used to that type of anticipation from the customer – or something close to that – it’s no wonder we can become frustrated when the indecisiveness – or lack of availability from a project sponsor gets in the way of forward momentum on an engagement…or even just getting it kicked off. When that indecision is coming from your direct customer, it cannot only be frustrating, but also very detrimental to the project. Every project manager knows all too well that delays caused by waiting on key decisions and input can cost time and money – two things that few projects have extra of.