We try to be nice, we try to accommodate every need and whim. And we try to always stay on course, on time and on task. But sometimes it just doesn’t happen. We stray from the schedule, we run into many unforeseen issues (maybe our fault, maybe something beyond our control). Or maybe we run way over the expected budget. As project managers we are trying to please everyone all of the time – and that just can’t happen.
But most of all we want our clients to be happy with how the project is going. And once in a while we lead those projects with clients that we let down time and time again for any one of the reasons mentioned above. Or possibly dozens of other possible scenarios. Does this sound all too familiar? If so, what do you do? How do you take a creative project gone awry with a very unhappy client and begin to turn things around? What if the client is ready to pull the plug on the whole engagement? You can’t let that happen!
But most of all we want our clients to be happy with how the project is going. And once in a while we lead those projects with clients that we let down time and time again for any one of the reasons mentioned above. Or possibly dozens of other possible scenarios. Does this sound all too familiar? If so, what do you do? How do you take a creative project gone awry with a very unhappy client and begin to turn things around? What if the client is ready to pull the plug on the whole engagement? You can’t let that happen!
RSS Feed
