I’m not sure how your organization is run, but most organizations that I’ve been associated with have had a sales or account manager aspect that worked with the outside project client to establish the services to be rendered, came up with a draft schedule and a price, and then handed it all to me when the deal was closed. What I ended up with was a shell of a project schedule that showed we basically understood what needed to be done, and then a price to match it to. That’s not the best way to do it, that’s why the project manager sometimes gets a frustrated customer with expectations that don’t match the price or the schedule and that’s why a project manager should always be involved at the beginning of customer engagement – not just once it becomes a project...