Your CEO, your CIO, your CTO, etc. all need to be concerned about the forward advancement of the company. I get that. But in the project management world, the customer is everything. And customer satisfaction is everything. We have our ways of doing things, and the profitability of our project is important as well is the revenue we generate through add-on work like change orders. But customer satisfaction is critical – and that’s where there can be a disconnect between project management and our C-level leadership. Maybe the CEO should become a project manager for a week. They might get it then.
The PM infrastructure is important to the project client.
How we run our projects is important to our project clients. What I mean here is consistent delivery, consistent methodology, and consistent tools. Consistency breeds customer confidence and satisfaction. That’s why we need a project management infrastructure and the C-level leadership needs to understand and support that. The PM infrastructure needs their buy-in and support to be successful and ultimately it is incredibly important to the organization that the projects are successful whether the CEO and staff realize it on a daily basis or not. They will care very much in the long run...
The PM infrastructure is important to the project client.
How we run our projects is important to our project clients. What I mean here is consistent delivery, consistent methodology, and consistent tools. Consistency breeds customer confidence and satisfaction. That’s why we need a project management infrastructure and the C-level leadership needs to understand and support that. The PM infrastructure needs their buy-in and support to be successful and ultimately it is incredibly important to the organization that the projects are successful whether the CEO and staff realize it on a daily basis or not. They will care very much in the long run...
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