How many times have you been involved in a project status meeting with your team or with the project customer and things were said, decisions were made, action was planned, and then nothing happened? You follow up with the promising party and they had completely forgotten about the promised action. Or worse yet, they deny ever have made the promise. They’re not lying…they’re just clueless. And even more often what happens is they deliver something similar to what was promised, but it really doesn’t cover the need….it isn’t exactly what was discussed in the meeting.